Shipping Policy

Shipping Scope

At ducha.co.uk, we ship throughout the United Kingdom.

Delivery Times

Delivery time varies depending on the type of product purchased.

Generally:

In-stock products: between 5 and 7 business days.
Made-to-order or custom products: the delivery time will be indicated on the product page.

These times are approximate and may be affected by circumstances beyond the control of Desarrollos Advanced Group, S.L., such as logistical incidents, holiday periods, force majeure, or delays by shipping agencies.

Shipping Costs

Shipping to the United Kingdom is FREE.

UK delivery is free for orders placed through ducha.co.uk.

Order Preparation

All orders are carefully prepared before dispatch to ensure that products arrive in perfect condition.

Once the order has been handed over to the carrier, the customer will receive the necessary information to track the shipment when this service is available.

Receipt of Goods

It is essential to check the condition of the package upon delivery.

If the packaging shows dents, breakages, or any visible damage, this must be noted on the carrier's delivery note before signing for receipt.

If you subsequently detect damage to the product, you must notify us via email as soon as possible, providing photographs of both the packaging and the product.

Transport Incidents

If an order arrives damaged, incomplete, or there is any incident related to transport, the customer must contact us as soon as possible so that we can manage the incident with the transport company.

Email:

administracion@d-advancedgroup.com

Large Volume Products

Some products, such as bathroom furniture, shower screens, shower trays, or shower columns, may require specialized transport due to their volume or weight.

Delivery will be made to the address indicated by the customer in accordance with the conditions of the service contracted with the transport company.

Delays

Desarrollos Advanced Group, S.L. will not be responsible for delays caused by force majeure, logistical incidents, weather phenomena, strikes, or any circumstance beyond its control.