Shipping details.

Shipping Details and Delivery Conditions

At d-advancedgroup.com, we strive to ensure your products arrive safely and as quickly as possible. Below, we detail the conditions, costs, and mandatory procedures you must follow when receiving your merchandise.

1. Shipping Zones and Shipping Costs

  • Shipping to Spain (Peninsula): Absolutely FREE! There is no minimum purchase to enjoy free shipping within the peninsular territory.
  • Shipping outside Spain (European Union): Shipments to other European Union countries are free.

Our estimated delivery times are as follows:

  • Spain (Peninsula): 5 to 7 working days.
  • Rest of the European Union: 7 to 10 working days.

*Delivery times start from when the order leaves our warehouses, at which point you will receive an email notification.

3. Type of Transport and Delivery Conditions (Curbside)

Due to the volume and weight of our products (bathroom furniture, sanitary ware, shower trays, etc.), all our shipments are palletized to ensure maximum protection during transit.

⚠️ IMPORTANT: As this is palletized merchandise, delivery is exclusively curbside. The transport company is not obliged to carry the package up to apartments, upper floors, or inside the residence.

⚠️ Mandatory Receipt Protocol and Incident Claim

Please read these instructions carefully. Failure to follow these steps will nullify the possibility of claiming for breakages caused by transport:

  1. Immediate visual inspection: At the exact moment of delivery, you must visually inspect the exterior of the package.
  2. Annotation on the delivery note (Crucial): If you observe any anomaly, dent, broken seal, crushed box, or exterior damage, no matter how small, it must be obligatorily indicated in writing on the carrier's delivery note (e.g., "Package dented", "Packaging broken", "Subject to review"). No claims for exterior damage that has not been indicated on the delivery note will be accepted.
  3. Legal claim period: For any incident or damage not externally visible, you must inform us within a maximum period of 7 calendar days (as stipulated by law). After this period, the transport insurance will not accept the claim.

4. How to Report an Incident or Breakage

If your order has been damaged during transport, you must immediately send an email within the aforementioned period to:

📩 clientes@d-advancedgroup.com

To process the incident, you must obligatorily attach:

  • Order number.
  • Photograph of the shipping label (affixed to the box).
  • Photograph of the exterior packaging.
  • Photographs of the incident or breakage of the product.

Once the information is received, we will arrange for the replacement of the damaged product as soon as possible.